Director of Continuous Quality Improvement Procurement Service Agent, USAID Next Generation GHSC Suite of Programs - Global Company Profile Palladium is a global leader in the design, development, and delivery of Positive Impact - the intentional creation of enduring social and economic value. We work with foundations, investors, governments, corporations, communities, and civil society to formulate strategies and implement solutions that generate lasting social, environmental and financial benefits.
For the past 50 years, we have been making Positive Impact possible. With a team of more than 2,500 employees operating in 90 plus countries and a global network of more than 35,000 technical experts, Palladium has improved - and is committed to continuing to improve - economies, societies and most importantly, people's lives. Position Overview The Director of Continuous Quality Improvement is responsible developing, monitoring and maintaining continuous improvement and learning processes for the life of the GHSC project. This position will be responsible for improving and maintaining compliant business processes, strategies and tools, to deliver productivity and efficiency through supply chain systems. Leads efforts focused on business process optimization and incorporates best practices in routine activities. The Director of Continuous Quality Improvement will work with project leadership to translate learning and best practices into quality improvement measure that optimizes the supply chain while ensuring compliance. Roles and Responsibilities:
- Improve and maintain business processes to improve productivity, efficiency, and sustainability through supply chain systems.
- Develop programs and tools to monitor and drive continuous improvement and learning.
- Lead the implementation of the continuous quality improvement strategy.
- Build and sustain strong partnering relationships across the GHSC landscape including key quality leadership organizations.
- Develop, uphold and periodically enhance quality assurance and quality control processes to ensure all standard operating procedures reflect the most current, internationally accepted practices, and ensure responsiveness to new health commodities as they become available.
- Review and ensure compliance with evolving innovations in the global supply chain ecosystem.
- Coach and train GHSC personnel to develop leadership, technical competence and effectively utilize system tools.
- Manage product recalls and work to mitigate any quality assurance issues, and work with stakeholders to ensure recalled products are properly returned or dispensed.
- Identify and solve for gaps in every link of the medical commodity supply chain, including transportation, procurement, commodity management, purchasing, inventory, and forecasting supply and demand.
- Anticipate future needs of the business through trends and insights
- Management of analytics strategy, roadmap and team resources.
Position Requirements:
- Extensive senior level experience leading the design, and implementation of supply chain and pharmaceutical QA compliance, quality control and learning.
- Proven experience applying domestic and international guidelines, policies, and regulations regarding the quality, safety, efficacy within medical commodity procurement.
- Extensive international supply chain experience focusing on continuous quality improvement focused on health commodities.
- Strong demonstrated experience building the capability of teams to understand and effectively maintain compliance, operational quality assurance and knowledge management.
- Demonstrated experience integrating learning into process improvements.
- Extensive knowledge of USG procurement and federal acquisition regulations.
- Strong management abilities and demonstrated leadership, versatility, and integrity
- Excellent interpersonal, written, and oral communications skills.
- Experience interacting with both U.S. and foreign government officials
- Experience working for USAID programs preferred.
- Fluency in written and spoken English required; Demonstrated ability to communicate in English clearly and concisely both orally and in writing.
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Palladium
April 26, 2024