SUMMARY/OBJECTIVE
The Customer Success Specialist will provide operational multi-level account execution for GlobalTranz customers to maximize the company's value creation and profitability opportunities. The Customer Success Specialist will have a strong customer-focus, attention to detail, and the ability to collaborate cross-functionally internally and externally.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Support the Customer Success Manager and Enterprise Account Director(s) in the execution of daily account operations in support of the overall strategy and customer expectations
Utilize GlobalTranz resources to maintain and enhance key customer relationships, recommending new solutions and services through the evaluation of changing market conditions and customer needs
Manage load board for all assigned shipments, ensuring GlobalTranz turnaround standards and customer expectations are being met
Maintain high level of urgency on execution of customer accounts within GlobalTranz standard operating procedures (SOP's)
Route dedicated freight within the Customer Success team, confirming proper carriers are being assigned appropriate loads
Work collectively with team members to make sure all scheduling is covered daily, weekly, and monthly
Proactively communicating and managing time-sensitive daily requests and problems such as expedites, re-routes, diversions, late drivers, bounced loads, and incorrect or missing shipment information
Analyze customer orders and equipment availability to identify synergies that will maximize value for GlobalTranz and business partners
Approve and finalize load information (i.e.
Observe and assist Customer Success team on email inbox responses to drive efficiencies and department response times regarding load acceptance and scheduling
Understand team portfolio with regards to customer priorities, carrier needs, synergies, and solutions
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
REQUIRED EDUCATION AND EXPERIENCE
Bachelor's degree required
In lieu of degree, combination of education and years of experience will be considered
3-5 years' experience in a customer service, operations, account management, or administrative role.
1+ years' experience at GlobalTranz or other logistics-oriented employment
Proficiency in the Microsoft Office platform
ADDITIONAL QUALIFICATIONS
Creative and strategic approach to problem-solving and potential issues
Customer service/relationship management
Exceptional time management and organizational skills
Demonstrate excellent written and verbal communication skills
Excels in team-based environment
WORK ENVIRONMENT AND PHYSICAL DEMANDS
This position operates in a professional office environment requiring prolonged periods in a stationary position working at a desk. Must be able to remain stationary 90% of the time. Constantly operates a computer and other office productivity machinery such as headsets, phones, printers, and photocopiers. The person in this position frequently communicates with coworkers who have inquiries about customer and carrier transactions. Must be able to exchange accurate information in these situations as observed in web portals and software programs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
TRAVEL
Minimal travel may be required.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
GlobalTranz Enterprises, LLC.
July 03, 2022