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Assistant Data Operations Manager
F&M Trust | |
United States, Pennsylvania, Chambersburg | |
20 South Main Street (Show on map) | |
May 27, 2022 | |
SUMMARY OF POSITION: Responsible for the direct supervision of the Data Operations department in order to efficiently process electronic transactions and bank files while ensuring quality control. Participates with the Deposit Operations Manager in establishing specific goals for the department; determining work procedures, expediting workflows, and internal/external customer servicing. Implements new products, services, and bank/departmental strategies. Ensures the department's compliance with operating policies and procedures, internal controls, and regulatory requirements. Completes periodic reports as assigned and participates in various community events. KEY ACCOUNTABILITIES: 1. Directly supervises the Data Operations department to efficiently facilitate customers transactional abilities and to ensure quality control as follows:
2. Participates with the Deposit Operations Manager in establishing specific goals for the department; implements strategies to achieve these goals; implements new products and services related to transaction processing and servicing. 3. Determines work procedures and expediates workflow while working closely with Retail Operations, Deposit Operations, Treasury Management, Security, and Technology Services. 4. Fulfills audit responsibilities of the department in conjunction with the Deposit Operations Manager.
5. Determines departmental work procedures, prepares work schedules, and expedites workflows to improve departmental and constituent department processing and servicing. 6. Ensures that department personnel adhere to all operating policies and procedures and external regulatory requirements; monitors adherence and takes any corrective action. 7. Directly supervises assigned personnel as follows:
8. Communicates with Deposit Operations Manager and interfaces with other department managers and appropriate staff personnel to integrate goals and activities. 9. Provides periodic reports to the Deposit Operations Manager, various committees and other groups as required throughout the bank. OTHER ASPECTS OF THE POSITION: 10. Is strongly encouraged to participate in various community events to increase the bank's visibility and strengthen relationships with the communities we serve. 11. Keeps up to date with bank communication regarding policy changes, new products and initiatives, personnel changes, etc. 12. Identifies own strengths and developmental areas and sets goals as aligned with supervisor's expectations. Initiates coaching sessions with supervisor to share progress and receive feedback towards goals. 13. Communicates expectations and identifies key gaps in the behavior of direct reports. Develops plans to address performance gaps using effective formal and informal coaching as outlined by F&M Trust's coaching certification principles. 14. Follows corporate policy and upholds bank standards in accordance with the bank's Code of Business Ethics and Conduct. 15. Performs duties in a manner that ensures bank compliance with all applicable state and federal laws. 16. Performs other related duties as assigned or directed. REQUIRED EDUCATION: A high school diploma or equivalent; specialized banking education and training. REQUIRED EXPERIENCE: A minimum of five (5) years' experience in related positions. Previous experience with personal computers, Word and Excel software and office equipment is also required. REQUIRED SKILLS: Must possess broad knowledge of bank electronic banking systems; online banking, mobile banking, debit card processing, and ACH transaction monitoring; and a working knowledge of banking operations that impact the data operations functions. Crossing training amongst the department roles is a must have. Also required are effective communication skills; well-developed interpersonal skills (with service orientation); demonstrated supervisory and leadership skills (with the ability to effectively facilitate and manage change); and above-average organizational, project management and analytical skills. Must have the ability to deal tactfully and efficiently with fellow bank employees and customers. Must be able to work at a pace that ensures that established deadlines are met. A valid driver's license is required. SUPERVISORY RESPONSIBILITIES: Data Operations Specialist I, II, III, & IV Electronic Banking Customer Support Specialist I, II, & III |