Job posting has expired

FT Customer Care Center Internet Support Representative

State Farm
United States, Illinois, Bloomington
July 03, 2022
Overview We are not just offering a job but a meaningful career! Come join our passionate team! As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture. We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more! Visit our Careers page for more information on our benefits , locations and the process of joining the State Farm team! Responsibilities This is an incoming call center environment answering calls from a variety of customers including internal and external customers. The Internet Support Representative provides first level technical support for customer facing State Farm technology including, but not limited to the following: statefarm.com, State Farm Mobile App, Drive Safe & Save Mobile App, and the Business to Business website. This is first contact resolution and navigational assistance for self-service web based technology with additional support from upper level support tiers. Provides first contact technical support for internet customers and business partners via the telephone and email Uses knowledge base and documentation systems to troubleshoot, resolve, document, and/or research incidents Follows and supports workforce management, service management, and incident handling procedures and philosophy to resolve business partner's problems Responsible for diagnosing and documenting customer's technical and "How To" problems and resolving, escalating or assigning problems to appropriate area Training: Selected candidates will participate in 5 weeks of mandatory training that is paid at the same hourly rate as after training! Training schedules will vary based on shift and role. The training continues beyond day one as well. Training hours will be: 9:30 pm - 6:00pm (M-F) CST Onboarding: 8/8-8/10 Core Training: 8/11-8/26 On the job training Week 1: 8/29-9/2 On the job training Week 2: 9/5-9/9 Note Labor Day will be a recognized holiday Post training shifts range from 8:30 am to 7:00 pm (weekdays vary) and range from 8:30 am - 7:00 pm (weekend days vary) New team members are eligible for promotional opportunities within the Customer Care Center department after 6 months of service and 12 months for other opportunities at State Farm. Come join the Neighborhood and do some good! Visit State Farm Careers for more information on our benefits , locations , and the hiring process . Qualifications Knowledge and/or experience with current product knowledge including SF.com, SF Mobile and Drive Safe and Save will be a competitive advantage. Please see job description PI180912759