Store Support Manager

Since opening its first store in 1975, Pinch A Penny, A POOLCORP Company,has become the largest franchised retail pool, patio and spa company. This first store evolved into a full-time, full-service retail pool supply store offering everything needed to operate and enjoy a swimming pool or spa. With our rapid growth we have been able to hire over 300 employees from Marketing directors, sales associates to machine operators and maintenance mechanics. We are proud to serve our community and be an employer of choice. We believe in recognizing our employees for their hard work and encourage work-life balance.

At PinchAPenny/ POOLCORP you'll find plenty of excellent career advancement and training opportunities to support your career growth. Our generous benefits package includes medical, dental, vision, prescription coverage, 401 (k) with 4% company match, education reimbursement, paid time off, and more! As a company, we value integrity, trust, diversity, and ingenuity in everything we do, including our employees. Our family-oriented, hometown culture is supported by a stable, growing company - giving you the best of all worlds.

About the Role:

The Store Support Manager is responsible for leading the Store Support Specialists while building meaningful relationships with our owner/operators to support sales and profitability growth as well as increase the operational efficiencies in stores. This role is the expert in operations on both the retail and service side and is well versed on customer service to influence store teams' operations.

Responsibilities:

• Build trusting relationships with owner/operators to increase sales, profitability, and operational excellence
• Oversee, lead, and direct the Store Support Specialist to ensure goals are being met
• Work hand in hand with the analytics team to identify opportunities and trends to drive the business forward
• Support brand excellence by leading, coaching, and training owner/operators in all aspects of the business.
• Commit to brand success by being a strong business coach in all areas of sales, profitability, and brand standards.
• Build sales and profits through operational standards and compliance
• Communicate, train, and encourage sales building activities
• Train and support new product and technological roll outs
• Remain actively involved in any location that is inconsistent with the company vision or expectations
• Meet or exceed monthly key performance metrics at all levels

Candidate Requirements:

• 5-7 years total professional experience
• Retail/Service experience a must - Pool industry a plus
• Management experiences a must
• Experience in a franchised environment a plus

Role Specific Competencies:

• Time Management: Uses his/her time effectively and efficiently. Values time and concentrates his/her efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.
• Organizing: Can marshal resources (people, funding, material, support) to get things done. Can orchestrate multiple activities at once to accomplish a goal. Uses resources effectively and efficiently. Arranges information and files in a useful manner.
• Perseverance: Pursues everything with energy, drive, and a need to finish. Seldom gives up before finishing, especially in the face of resistance or setbacks.
• Problem Solving: Uses rigorous logic and method to solve difficult problems with effective solutions. Probes all fruitful sources for answers. Can see hidden problems. Is excellent at honest analysis. Looks beyond the obvious and doesn't stop at the first answers.
• Priority Setting: Spends his/her time and the time of others on what's important. Quickly zeros in on the critical few and puts the trivial many aside. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks/ Creates focus.

Possible Feeder Roles/ Next Roles:

• Feeder roles: Retail Store/Service Manager
• Next roles: Director

POOLCORP/PinchAPenny is a drug-free company and an EOE, M/F/V/D.