Credit and Collections Representative - Hybrid (Home Office/Office)

Accounting and Finance

Position Summary:

Vallen's Credit and Collections Representative II manages a portfolio of customer's accounts receivable. Contacts customers with delinquent accounts and initiates appropriate collection activity to bring the account to a current position.

Essential Duties and Responsibilities:

Provides excellent customer service by displaying a professional attitude to both external & internal customers.

• Contacts customers on a daily basis regarding their past due A/R balance.
• May perform account adjustments and applications at the direction of the SR CA or Credit Manager.
• Works directly with customers and sales force to resolve disputes.
• Works directly with site operations and customer service when necessary to collect on certain customer's accounts.
• Works directly with customer service and customers to resolve credit hold issues.
• Recommends credit hold to Credit Manager when necessary.
• Contacts customer regarding any NSF checks.
• May assist Credit Manager with preparation of notice filings, bond claims and/or legal matters.
• Determines when internal collection efforts are no longer effective and recommends 3^rd party collections to the Credit Manager.
• Recommends demand letters when they are appropriate.
• Works with the Cash Application Department to reconcile unapplied payments to customer's accounts.
• May release hold tickets within company guidelines when customer is in good standing.
• May recommend a credit line increase to the Credit Manager when appropriate.
• Performs all other duties as assigned by manager.
• Adheres to company policies and procedures.

Qualifications:

Education and/or Experience:

• Associates degree from college or technical school or
• 1-3 years related experience and/or training;
• Equivalent combination of education and experience.

Requirements:

• Must be a self-starter with the ability to work independently and with little supervision
• Strong Analytical & Problem Solving Skills
• Must demonstrate good time management skills
• Must possess strong planning, organizational and execution skills
• Must have the ability to set goals and meet deadlines
• Must possess excellent customer service skills
• Must demonstrate ownership of assigned responsibilities and ability to get the job done correctly and in a timely manner
• Must possess a proactive and positive team approach to problem resolution
• Must have the ability to establish strong working relationships with co-workers and management
• Must have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Strong .xlsx Skills required (VLOOKUP/PIVOT Table)

Work Environment (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.):

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work environment is generally favorable. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

• While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee may be required to occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

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Enhance your career by joining an amazing team at Vallen

Working at Vallen, it's not only a place you go to work but a place to feel connected and part of a team. We offer employee resource groups for allyship, education, networking, professional growth, engagement, and much more. At Vallen, we also encourage community engagement through our Vallen Cares outreach initiative. Through this program, our employees get together for volunteer efforts, charitable giving, team-building activities, and sustainability programs.

We strive to uphold our mission of passionately serving our customers and suppliers with responsiveness, expertise, and empathy while striving to continuously learn and improve performance all while staying connected with one another

is an industry leader in delivering flexible supply chain solutions and services along with a comprehensive range of maintenance, repair, operating, production, safety and electrical products to meet the growing supply needs of customers in facilities across North America and around the world. Vallen is headquartered in Belmont, NC.

What are the Benefits?

401K Plan, Health Insurance (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a Career Path Opportunities.

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