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FT Customer Care Center Specialist $18.25/hr

State Farm
United States, Illinois, Bloomington
July 07, 2022
Overview Where you'll work: This is a hybrid position that requires spending time working from home and in the office. After training, associates will work approximately 80% at home and 20% in the office. Compensation : Starting pay is $17.25 per hour You are also eligible for: 10% shift differential available for specific hours and weekends An annual bonus based on individual and enterprise performance Annual merit increases Total Rewards Benefits: We like to reward our employees for their hard work and commitment. That is why we offer benefits you might not find other places: Accrued Paid Time Off (PTO),plus: 5 days of Life Leave to take care of yourself and your family Paid Volunteer Time Annual Celebration Day to celebrate what's important to you Parental leave for mothers and fathers Wellness?and mental health programs 401(k) Savings Plan Medical, dental and vision Health Reimbursement Account, Health Care Flexible Spending Accounts, and life insurance Tuition Reimbursement/Community College Tuition Program Discounts from hundreds of retailers through our Perks at Work program Development and Mentor programs designed to help our employees grow and achieve their specific career goals Employee Resource Groups - State Farm's Good Neighbor Culture celebrates diversity and promotes an inclusive environment where all employees feel welcomed, valued, and respected. The State Farm Employee Resource Group (ERG) program is a key element in our Enterprise D&I Structure and Strategy. Responsibilities The Customer Care Center (CCC) is committed to solving our customers' needs on first contact through simple, high-quality, and personalized experiences. We currently have the following types of shifts and openings: Full Time Shifts are afternoon/evening/night and weekends * Schedules require availability on the weekends* Please Note: Start Date: Monday August 8, 2022 Mandatory Training is 12 weeks duration. After training, associates will work approximately 80% at home and 20% in the office. Training: Selected candidates will participate in 12 weeks of mandatory training that is paid at the same hourly rate as after training! Training schedules will vary based on shift and role. The training continues beyond day one as well. Training hours will be: 9:30 am - 6:00 pm (M-F) CST Onboarding: 8/8-8/10 Core Training: 8/11-10/7 On the job training Week 1: 10/10-10/14 On the job training Weeks 2 and 3: 10/15, 10/18-10/21, 10/22, 10/25-10/28 Post training shifts range from 6:30 am-7:30pm (weekdays vary) and range from 6:30am-7:30 pm (weekend days vary) New team members are eligible for promotional opportunities within the Customer Care Center department after 6 months of service and 12 months for other opportunities at State Farm. Come join the Neighborhood and do some good! Visit State Farm Careers for more information on our benefits , locations , and the hiring process . Qualifications Retention Specialists include both licensed and unlicensed responsibilities. If selected for a role that requires licensing, you must obtain and maintain state licensing which include successfully completing all applicable licensing exam(s) and background checks required of various state(s), and obtain continuing education requirements. Competitive candidates must: Communicate clearly, professionally and empathetically Be resourceful - know where to find answers Be able to successfully multi-task Thrive on working in a team environment; and be accountable for your work and your schedule! PM22 Please see job description PI184471777