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Disaster Response and Recovery Manager

American Red Cross
United States, California
July 02, 2022


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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

**** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment ****

Join us-Where your Career is a Force for Good!

Job Description:

At the Red Cross, there is no such thing as a small disaster. In every single case it is our mission to help people affected by disaster meet their emergency needs that include shelter, food, clothing, and health and mental health services. As a paid staff member, you will support our loyal Red Cross disaster volunteers who serve selflessly to provide a bridge of assistance until individuals and families can resume a normal life.

The American Red Cross Los Angeles Chapter is currently seeking a Disaster Response and Recovery Manager. This is a full time, salary (exempt) position and you must be willing to work on call 24/7. A valid driver's license is required!

PREFERRED EXPERIENCE: Key to this position's success is the effective management and engagement of volunteers and volunteer teams.

Supervise the implementation of the response and recovery disaster services program in the Los Angeles Region. Will provide direct leadership to disaster action team (home fire response) and recovery assistance (immediate and supplemental support) programs and team members in the region. Lead and supervise response and recovery staff and volunteer teams responsible for local response and recovery management as well as management of government partnerships as designated. Implement disaster response, and recovery programs in the local area. Ensure the development of disaster leadership volunteers in each of the program support functional areas of the disaster cycle in order to meet the needs of the territory, region, state and division. Drivers for this work include the number of municipalities within its coverage area, the amount and complexity of program activity, presence of significant grant funding, geography, risk, population, frequency of events, and regional structure. Provide support, development and/or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.

Responsibilities:

1: Establish and implement disaster services program goals, objectives, policies, and procedures in the Los Angeles region in alignment with established metrics. Coordinate the day-to-day functions that support these programs in accordance with policies and procedures. Serve as subject matter expert for both DAT and recovery doctrine as issued by national HQ.

2: Lead and supervise a primarily volunteer team responsible for the implementation of disaster response and recovery programs in the local area. Ensure the development of Disaster leadership volunteers in each of the program support functional areas of the disaster cycle in order to meet the needs of the territory, region, state and division. Hire, train, coach, counsel, and evaluate performance of direct reports and volunteers.

3: Act in a facilitative leader role across the disaster cycle. Align with government and work to enable the entire community to participate in all phases of the disaster cycle by shifting from being not only a provider of direct services but also a facilitative leader. Within scope of position, represent the entire disaster cycle of preparedness, response and recovery.

4: Mobilize the local community to prepare for, respond to and recover from emergencies. Meet the needs and expectations of clients and stakeholders. Develop human and material resources (volunteers, partners, community agencies, shelter and vendor agreements etc.) to ensure the full cycle of disaster services is delivered.

5: Develop and cultivate professional relationships with key internal & external partners/organizations. Serve as the Red Cross thought leader on a local level with government and other agencies and organizations involved in disaster. Ensure interface with community leaders, corporations, businesses and government agencies. Participate in local planning, exercises, and training, to include exercises called by local partners (VOADs, EMAs and LEPCs).

6: Manage local responses by the deployment volunteers on a daily basis in a rapid and accessible manner. Serve during times of disaster as the operational leadership at the local level as designated. Participate in a leadership role on larger operations regionally, division or nationwide as designated.

7: Ensure that American Red Cross services are available to diverse communities.

Scope: Directs daily operations of work unit.

Qualifications:

Education: Bachelor's degree required.

Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

Experience:Minimum 3 years of related experience or equivalent combination of education and related experience required.

Management Experience:1 year of lead or supervisory experience.

Skills & Abilities:



  • Excellent interpersonal, verbal and written communication skills.
  • Develop project plans & budgets.
  • Demonstrate in-depth knowledge of program or service.
  • Demonstrated ability in creating presentations and developing training modules.
  • Develop strategies to achieve organizational goals.
  • Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements.
  • Proven track record of collaboration, facilitation, problem solving, marketing, leadership, and partnership management.
  • Ability for planning, public speaking, project management and process improvement.
  • Must be customer oriented, organized, and able to operate with an orientation toward solutions, with an external focus, and team orientation.
  • Intermediate proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook.
  • Familiarity with federal, state and local employment laws.
  • Must be able to perform all assigned responsibilities under "grey sky" requirements.
  • Ability to work on a team.
  • Spanish or additional regional language skills an asset.


Travel:Travel throughout the region will be required. Travel throughout the division and nation may be required as need arises.

Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. When in a Red Cross office, the work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work both from home for extended periods, and also from a cubicle and/or open office space when required and have the ability to sit at a computer terminal for an extended period of time.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.



Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights

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