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2643-Assistant Store Director/Exempt-RRTMTX-NP
 Albertsons Companies, Inc | |
 United States, Texas, Addison | |
 July 03, 2022 | |
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Job Description
JOB TITLE: Assistant Store Director REPORTS TO: Store Director SALARY OR HOURLY: Salary LOCATION: Retail DEPARTMENT: Total Store PURPOSE: Exemplifies and ensures strong customer service in all areas of the job. Responsible for total store operations and achieving sales and profit objectives. Plans, organizes directs and controls all store activities. Ensure store financial and other objectives are reached, consistent with Company policies and procedures, federal, state and local laws. The Assistant Store Director position is for individuals who are interested in becoming a Store Director in the future. DUTIES AND RESPONSIBILITIES: * Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service. Responsible assisting Store Director with total store CSI (Customer Satisfaction Index) and communicating with customers on total store resolutions. * Engages in suggestive selling and other sales techniques via telephone, in-store intercom announcements and one-on-one customer interaction. * Answers and responds to incoming calls appropriately. Receive and appropriately resolves customer complaints. Assists Store Director with closing the loop between customer and employee relations by resolving customer's critique of store and/or employees. * Primary responsibility assisting with, total store operations. In that regard, implements Company and Division merchandising, operating and sales initiatives. As well as driving sales, achieving gross profit and managing expenses. * Assists with planning daily operations, monitoring production process following company procedures and profitability. * Communicates with Operation Specialists for support on execution of sales promotions and division programs. * Communicates Company goals, objectives, policies, practices and procedures to department managers and employees, ensures compliance within all departments setting total store expectations. * Meets at least weekly with department managers to review ads, sales plans and store promotions. In the event of Store Director's absence, ensures that an alternate manager conducts such meeting(s). * Ensures that the Company's safety and health initiatives are implemented and communicated to employees. Emphasizes safety and health code compliance in all work practices. * Responsible for maintaining integrity in food safety and sanitation practices for all departments as well as keeping store compliant in all areas. * Reviews training and ensures all employees are compliant with Food Safety and Sanitation, HIPAA, COBC (Code of Business Conduct), Meat Grinding and Tracking Log, Texas Work Place Benefits Plan Manager, Food Handlers Manager and any other compliance company and state specific. * Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook. * Responsible for insuring proper code dating for all products within the department are being enforced. * Ensures total store compliance, including but not limited to Division scheduling initiatives, policies, wage and payroll guidelines, Time Clock Policy, benefit plans, , child labor and all other employment laws. Maintains accurate and complete records, consistent with the law and records retention policies. * Complies with and ensures compliance with company grooming standards and dress code. * May be required to review and approve all department schedules in advance of posting to ensure appropriate staffing and adequate coverage. Assistant Store Director September 2017 Page 2 * Assists Store Director with maintaining good store conditions, product quality and rotation, labeling standards, and code date compliance in all departments. Conducts daily inspections of store conditions and coaches employees in the process. * Assist with staffing, recruiting, hiring, and training within store. Evaluates employee job performance and assists in making personnel decisions such as promotion, termination and disciplinary action, including completing necessary paperwork. * Identifies training needs of key employees for future development and ensures completion of such training. * Appropriately resolves employee relations, including complaints of discrimination, harassment, working off the clock and violations of the law, with guidance and support from the Human Resources Department. * Builds and maintains positive employee morale. * Maintains and safeguards confidentiality concerning employees, store sales, and Company information. * Clearly and accurately provides guidance and instruction to departmen | |