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4142-GM/HBC Manager - Assistant-SDFWRT-WP
 Albertsons Companies, Inc | |
 United States, Texas, Arlington | |
 July 03, 2022 | |
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Job Description
JOB TITLE: GM/HBC Asst Manager REPORTS TO: GM/HBC Manager SALARY OR HOURLY: Hourly LOCATION: Retail DEPARTMENT: GM PURPOSE: Exemplifies and ensures strong customer service in all areas of the job. Provides a superior quality product that exceeds the customers' expectations. Working knowledge of the department functions, and maintains adequate amount of inventory. GM/HBC Assistant Managers are primarily responsible for assisting with keeping and maintaining inventory, processing administrative paperwork and maintaining accurate department records. DUTIES AND RESPONSIBILITIES: * Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service. * Assists customers by making product suggestions. * Engages in suggestive selling and other sales techniques via telephone, in-store intercom announcements and one-on-one customer interaction. * Answers and responds to incoming calls appropriately. Receive and appropriately resolves customer complaints and reports to Store Director as needed. * Responsible for total store operations in the absence of the Store Director (See Store Director job description). * Monitors production process following company procedures and profitability. * Builds GM/HBC displays, rotates and discards outdated or spoiled product. Ensures cleanliness of work area and department. * Implements effective promotional and seasonal displays. * Ability to follow and maintain department standards and requirements. * Monitors employee' productivity and evaluates overall performance. * Specific knowledge of duties performed by all department employees. Including but not limited to opening and closing duties. * Assists with Scheduling, supervising, training and assigning duties to department employees. * Train employees in store policies, sales and record keeping procedures. * Identifies and trains employees with high potential for advancement opportunities. * Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook. * Responsible for insuring proper code dating for all products within the department are being enforced. * May initiate personnel actions such as pre-employment interviews, transfers, promotions, and disciplinary actions. * Assists with physical inventory taken every 6 months. * Controls inventory to ensure adequate product quantity, quality and freshness and maintains inventory levels according to division directives. Stocks and rotates product. * Assists with ordering general merchandise product and maintains inventory levels according to Division directives. Supervises the processing of all reclamation as well as maintains orderly and in stock conditions in back room and all Drug Department areas. * Controls shrink and cost. * Implements correct product preparation techniques. Uses and operates related equipment such as pallet jack, hand truck, scissors, knives, safety cutters and Sterilox machine. * Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, reporting shortage, stocking and rotating product. Adheres to product temperature and storage GM/HBC Assistant Manager September 2017 Page 2 guidelines and follows proper packaging techniques. Processes administrative paperwork and maintains accurate department records. * Accurately completes maintains and monitor daily log sheet, sales and labor and other required paperwork and logs. * Ensures that proper temperature levels for product are maintained. Complies with retail labeling laws, federal and state regulations, Company and code dating policies. * Complies with all workplace safety rules and regulations. * Ensures safety, cleanliness and sanitation of work area, cooler, equipment and display area, including code date compliance as required. * Implements emergency procedures in the event of equipment and computer software malfunctions. * Operates computer software and electronic ordering devices to order product. * May attend and participate in sales meetings. Communicates sales goals, department performance and sales opportunities to department employees to ensure positive results. * Complies with and ensures compliance with company grooming standards and dress code. * Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity. * Other necessary and required duties. SKILLS AND PHYSICAL REQUIREMENTS: * Requires strong communication and interpersonal skills and the ability | |