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Business Process Consultant

Strategic Resolution Experts, Inc.
remote work
United States, D.C., Washington
March 24, 2024

*This is NOT an IT focused position*

The Organizational Business Process Consultant is responsible for analyzing the existing organization and design of business systems, including departments, divisions and enterprise organizations, eliciting the "future state" and creating a gap analysis and recommendations for improvement. This role relies heavily on Organizational and Business Process Change Management and Workforce/Human Capital analysis capabilities. It requires very strong Communication skills across many formats. Duties may include, but are not limited to:

  • Analyzing current state documentation, data, and information to evaluate program effectiveness, identifying business and/or technology needs, and defining value propositions
  • Interviewing stakeholders to elicit requirements, identifying opportunities for improvement, and gaining an in depth understanding of roles, responsibilities, staffing, budgets, authorities, and other elements that impact Division and program performance
  • Documenting the existing capability (current state) for a Division and all of its associated programs
  • Identifying and documenting existing and future business and/or technical requirements, developing solutions, and recommending organizational change strategies for incorporation into a Business Case Analysis (BCA) document
  • Developing a strategic roadmap, future state documentation, strategic plans, executive reports and organizational communication
  • Summarizing the BCA findings and develop strategic communications to communicate results and value propositions
  • Working independently with minimal supervision, but typically reporting to a Project Manager

This position requires periodic, short-term travel in CONUS.

Must be US Citizen and Clearable

Education and Education:

  • BA/BS degree in a related field required and 12 Years of experience or
  • MA/MS degree with six years of experience


  • Excellent verbal and written communication skills as well as technical and analytical skills to present findings and produce reports, graphics, and documentation
  • Ability to read, analyze, and interpret complex documents, including policies, procedures, presentations, government documents, and internal and external memos
  • Ability to ask clarifying questions and/or re-direct customers to obtain additional information
  • Strong consultative, analytical, organizational, and strategic planning skills
  • Excellent presentation and persuasion skills
  • An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image
  • A self-starter with the ability to take ownership of project tasks
  • A well-organized and self-directed individual who is a team player
  • An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellentcommunication skills
  • Ability to facilitate conferences, working sessions, or focus groups
  • Enthusiastic team player with a strong drive to create a positive work environment
  • Ability to provide thought leadership and influence
  • Ability to proactively influence strategic decision making and direction
  • Ability to translate technical information into easily understood information
  • Ability to schedule and facilitate meetings with varying levels of customers and team members
  • Ability to develop effective meeting agendas, document detailed, client-ready meeting notes, and identify specific action items
  • Ability to perform a workforce analysis, analyze results, and make staffing recommendations
  • Ability to analyze cost and statistical data to evaluate program needs and performance
  • Ability to follow up with customers and team members regarding action items and meeting discussions
  • Ability to generate detailed status reports for completed tasks
  • Ability to take direction and receive constructive criticism
  • Ability to work onsite or remotely, as needed or as directed by the Project Manager


Advance user of Microsoft Office tools to include Word, Excel, Visio, PowerPoint, and Project

Experience conducting web meetings using meeting software such as WebEx or GoToMeeting preferred

Work Environment: The primary work location of this position is Washington D.C. Metro area, remote work is allowed but not guaranteed. If you live outside the commutable area, travel expenses are not reimbursed to the primary work location.

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