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Manager, ServiceNow Architect

United States, Florida, Miami
October 03, 2022

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Manager, ServiceNow Architect to join our Business Process Group department organization.


  • Design and document technical specifications, configurations and customizations for out of the box, new solutions and systems integrations
  • Develop coding and configuration standards as well as best practices for maintaining the ServiceNow architecture model
  • Create and document technical governance processes; Provide technical guidance and recommendations to developers on platform-wide development solutions
  • Participate in ongoing projects, collaborate with Business Analysts, Technical leads and Developers functioning as technical SME
  • Provide technical evaluation of demands against ServiceNow platform architecture, capabilities and best practices
  • Identify opportunities to improve and streamline the overall platform and its performance


  • Minimum five years of demonstrated experience architecting and configuring solutions in ServiceNow ITOM, ITSM, CSM, Agile modules, Governance Risk and Compliance
  • Bachelor's degree from an accredited college/university
  • Must be organized and analytical, adept at working in a team environment, able to design and implement per project schedule
  • Able to handle multiple priorities in a fast-moving environment; Strong presentation and communication skills; Ability to understand business requirements and convert them into solution designs
  • Must demonstrate critical thinking, solid judgment and a pragmatic approach to delivering solutions, that optimize architecture activities across the platform
  • US Citizenship required

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).