Endpoint Support Analyst

The IT Services Department in the Harbert College of Business at Auburn University is searching for an Endpoint Support Analyst to lead its IT Service Desk.

Under minimal position, the person in this position is responsible for providing close oversight of the Service Desk to ensure that work is accomplished in a timely and accurate manner. Additionally, this position handles more complex issues that are beyond the knowledge and skill level of Tier 1 technicians.

The essential functions of this position will include, but not be limited to, the following:

Relevant IT experience and knowledge of information technology concepts and terminology, desktop OS and supported software applications, network fundamentals, IP protocol and fundamental troubleshooting techniques.

Endpoint Support Analyst
High school diploma and 11 years of experience OR
Associate's degree and 7 years of experience OR
Bachelor's degree and 3 years of experience.
Typical salaries are between $54,367- $63,433

Senior Endpoint Support Analyst
Bachelor's Degree and 6 years of experience
Typical salaries are between $68,200-$81,100

The successful candidate should have the ability to handle multiple simultaneous projects, have effective communication skills, and have the ability to successfully lead a high-performing team.

Proficiency with professional computer systems and office applications (MS Office, Apple IOS, Windows platforms)

- A Bachelor's degree from an accredited institution in Information Technology or related field. Experience in a higher education environment.
- Advanced knowledge of installation, maintenance, and troubleshooting of supporting desktop computer hardware, software, and peripherals, preferably in a higher education environment.
- Basic knowledge of TCP/IP networks, Active Directory, and intermediate knowledge of A/V equipment and principles.

Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/ EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.