Senior Software Engineer, Test

A Sr Software Engineer, Test contributes with a high degree of proficiency to the efforts of a particular development team and provides technical leadership within the Testing organization. Leadership activities involve coordinating complex projects, presenting and mentoring on testing philosophies, and helping others to understand Genesys Cloud architecture and integration among services. Sr SETs assist Lead SETs to define "the art of testing" and make that vision into a reality through their mentorship of other testers and involvement with the development process.

Sr SETs are proficient at automating simple and complex test cases targeting APIs and UIs using one or more languages. Sr SETs also provide helpful feedback on peer code reviews to help their peers develop coding skills. Sr SETs identify areas to contribute and improve shared testing frameworks and often direct others to make those improvements.

Candidates for this position have a firm understanding of the system architecture. When presented with a system-level problem, they proficiently isolate the misbehaving service and use tools to identify improper scaling, failed deploys, queue backups, and missing resources. Others can rely on a Sr SET for explanations of why the product works as it does and for details of recent new features. Good candidates for this position understand the needs and processes of other departments including Development, Product Management, Sales, Support, and Professional Services.

Sr SETs develop into Lead SETs by proving their ability to lead others to accomplish significant tasks both in feature testing and test framework improvements. They advance by contributing to our processes and techniques in out-of-the-box ways that prove to increase quality and velocity. Candidates for promotion beyond Sr SET are those who show a strong ability to bring others up to their level.

Major Responsibilities/Activities:

• Triage failed automated test executions and report defects when appropriate
• Maintain automated test jobs in an automated deployment pipeline
• Coordinate bug hunts to gather user feedback for new features
• Identify useful test cases that identify and isolate faults
• Build trust and maintain relationships with team members of product management and development
• Participate in design and code reviews to help mentor other team members and to influence the technical direction of the testing department
• Perform exploratory testing to identify high-risk areas, refine requirements, and isolate bugs to increase the testability of the application
• Coordinate test efforts for projects involving multiple teams to ensure appropriate test coverage
• Contribute robust, well-architected solutions to the shared test framework
• Expert in the architecture, design, and customer use cases for their team's services
• Identify acceptance criteria for complex projects and determine priorities for test automation to balance operational efficiency with sufficient test coverage
• Identify areas of risk for performance, longevity, and architectural robustness by designing and running longevity and destructive tests
• Assist support engineers with escalated customer issues by reading logs, explaining intended behaviors, and identifying defects
• Mentor other engineers on the "art of testing" to build a stronger team and solve complex problems
• Exercise judgment to set the direction and vision for changes to our testing frameworks or the use of new frameworks when appropriate

Minimum Requirements:

• A Bachelor of Science degree in Computer Science (preferred) or a related degree or equivalent in work experience.
• Advanced proficiency of the following
  
  
  
  • Ability to analyze and interpret data using software analytics services such as New Relic and SumoLogic to monitor services and diagnose problems
  • Ability to use version control systems such as GitHub or Bitbucket
  • Knowledge of service-oriented architecture (SOA)
  • Knowledge of the Software Development Life Cycle (SDLC)
  • Knowledge of object-oriented programming (OOP) using programming languages such as Java and Python
  • Knowledge of multi-tier web applications and technologies such as HTTP, JavaScript, and JSON in a service-oriented architecture (SOA)
  • Knowledge of agile testing methodologies and best practices for continuous delivery (CD)
  
  
  
  

Pluses:

• Knowledge of Amazon Web Services (AWS) such as EC2 and S3
• Testing cloud services for security and compliance with HIPAA, PCI, SSAE-16, and GDPR
• Web user interface test automation with Selenium
• Telephony message and call flows with SIP, XMPP, and Jingle
• AWS certification

Compensation and Benefits

• Market competitive salary with an anticipated base compensation range of 98,150 USD - 203,850 . Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location.
• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work-from-home opportunities
• Development and career growth opportunities
• Open Time Off
• 401(k) matching program
• Adoption Assistance
• Infertility treatments

See more Genesys benefits information at

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