Senior Associate, Cloud Operations - Remote

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KPMG is currently seeking a Senior Associate, Cloud Operations to join our Digital Nexus Technology organization. This is a remote opportunity.

Responsibilities:

• Establish multi cloud service support process and practice, including review and analysis of current cloud operational support processes and mapping to a future state for cloud systems support operating model; implement cloud systems support process and procedures in a multi-cloud environment
• Recognize and understand cloud support relative to each cloud vendor platform type; plan and define short-term and long-term resources required for an effective ramp up of cloud systems support model that can be operationalized with an initial small team and scale up based on demand
• Work effectively with stakeholders and senior leadership to manage to acceptable outcomes in line with IT cloud SOP process and procedures; record new SOP support procedures and collaborate with various teams for support, alignment, and adoption in both onshore and offshore support model
• Manage and triage in matrixed organization with onshore and offshore technical teams; lead and influence cross functional teams by setting common goals and objectives
• Develop, identify, and document operational processes and procedures; assist with runbook implementations where there are gaps
• Establish operational support costing of cloud support definition and mapping of workflow deliverables as part of cloud services system support lifecycle mapping

Qualifications:

• Minimum two years of recent experience defining and implementing operational support agreements with tier structures such as silver, bronze, gold service support levels; preferably having worked with client and customer support in end-to-end delivery
• Bachelor's degree from an accredited college or university or equivalent work experience
• Experience in enterprise operations and infrastructure support management including level on to three tier support; experience with crafting OLA and SLA's agreements is a major plus; experience working in Public Clouds such as Azure, AWS
• Ability to conceptualize and operationalize from an IT factory business model; requiring service mapping to define and operationalize end-to-end vision and understand how logical workflow design will translate into one or more service deliverable work streams; must be able to abstract general principles from specifics and establish standards of best practice for delivering cloud-based services support as a service provider
• Strong verbal/written communication skills, with capability to effectively interact with individuals at all levels of responsibility and authority; capacity to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork
• Excellent trouble-shooting and organizational skills; capable of working on multiple projects simultaneously; able to participate in resource planning processes based on defined organizational plans
• U.S. is Citizenship required

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

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