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Manager, ServiceNow Application and Support - Remote

United States, Minnesota, Minneapolis
January 04, 2023

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Manager, ServiceNow Application and Support to join our Digital Nexus technology organization.This is a remote work opportunity.


  • Ensure the quality of services by a Center of Excellence (COE) that delivers consulting, planning, development and support of defined services and applications on the ServiceNow platform
  • Provide management of a small team, including contingent workers, for the purpose of delivering services and meeting designated analysis, operational or development objectives using Agile
  • Work with other teams and internal business customers to ensure consistent understanding of the intended business outcome and requirements for our team's services and deliverables
  • Continually evaluate, audit, and make changes as necessary for improving service performance, customer experience and compliance with standards
  • Guarantee stability of the platform; participate in auditing activities to ensure compliance to policy and standards


  • Minimum five years of recent experience using industry standard best practices, which include but are not limited to Coding Standards, Coding modularity/Re-use, Application Design/Prototypes, Coding analyzer/profiling Toolsets
  • Bachelor's degree from an accredited college/university or
    equivalent work experience ; ServiceNow Certified Administrator (CSA) is preferred
  • Must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork
  • Prior experience in managing backlogs, strong trouble-shooting and organizational skills, and ability to work on multiple engagements/projects simultaneously
  • Background in engaging customers in a consulting capacity to fully understand and articulate the business requirements needed for successful design, development, and implementation
  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).