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Admin Clerk, Work Control

PAE
United States, Oklahoma, Oklahoma City
February 22, 2023
Supporting the Most Exciting and Meaningful Missions in the World Admin Clerk, Work Control Summary/General Description of Responsibilities The incumbent performs general clerical support for the Work Control Center to include answering Service Desk operations phone calls, processing work orders and utilizing the work management system. Keeps supervisor apprised of unique situations and problems encountered and identify and reports safety, environmental and other work requirements for resolution. Essential Duties & Job Duties Receives, prints, and issues Emergency, High Risk, Medium Risk and Low Risk work orders and inputs other classifications of work requests into the system. Monitors radio, cell phone, land line and email. Dispatches shop personnel for Emergency and Urgent service orders. Maintains all Facility History Files and Facility Manager files to include filing of all completed work documents, warranties and all other pertinent information pertaining to each facility. Provides customers with current status on service orders within one hour of receipt of request. Maintains and files the "After Hours Call-In Report." Generates in-house Work Request documents as they are received from customers. Schedules work appointments for customers usually under special circumstances. Monitors all emergency "crash phone" operations and fire department direct line during emergencies and exercises. Supports other Work Control staff as needed or directed. Interfaces with customers and responsible for customer feedback, as applicable. Complies with applicable federal, state, United States Air Force (USAF) and Occupational Safety & Health Administration (OSHA) environmental laws and regulations. Complies with health and safety rules and procedures; performs work in a manner that enhances the safety of the work environment. Incumbent will at all times wear appropriate Personal Protective Equipment (PPE) as determined by position and duties. Performs other related duties as assigned. Accurate, timely, and cost effective performance of duties. Working harmoniously with customers and fellow co-workers. Maintaining strict confidentiality of all ARROrelated matters. Accountable for assigned tools, materials and equipment. Cleanliness and safety of shop and work areas. Maintain a safe and healthy work environment within the shops and company vehicles. Qualifications/Skills High School diploma or equivalent Current state driver's license, acceptable driving record, and proof of valid insurance U.S. citizenship with the ability to obtain and maintain required security clearances Minimum of one (1) year clerical experience Demonstrated skills in using various computer software, including ability to use the Windows operating system as well as common office software such as Microsoft Outlook, Word, Excel, PowerPoint and Database Management. Ability to adapt to changes in technology Prior radio dispatch experience Ability to obtain and maintain all necessary License/ID/Certifications Excellent communication skills, both verbal and written; must be able to read, write and speak fluent English, to include proper phone, radio, and written courtesy Ability to deal with a variety of people in a professional and courteous manner in diversified situations Preferred Minimum of three (3) years clerical experience Military experience Previous experience working on a military installation Experience working on Tinker facilities Familiarity with military-specific facility/infrastructure codes and standards, as applicable Amentum will never charge a recruiting fee. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. EEO is the Law Poster EEO is the Law Poster Supplement