Supervisor - Military Records Management (SCA)

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Job Summary

Responsible to provide effective customer service and achieve customer satisfaction by delivering military Human Resources (HR) services in a professional, courteous, and timely manner for our Military Personnel Support Services Contract with Joint Base Langley-Eustis and Joint Expeditionary Base-Fort Story.

Primary Duties

The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Perform as an effective military HR supervisor within the confines of military HR work centers that include Confidential Personnel Records, Information Systems and Automation Support, In & Out Processing, DEERS/Military Identification Card Management, Soldier Readiness Processing, Soldier Actions, Promotion Processing, Reassignment Processing, Trainee/Student Personnel Actions, Casualty and Line of Duty Management, Strength Management, Administrative Services (including Official Mail and Distribution), Transition Processing, Retirement Services, Mobilization processing.
• Train, lead, and guide all team members in area of responsibility.
• Research records, policies, directives, regulations and/or other military historical documents to verify accuracy of records or determine benefits eligibility.
• Ensure area of responsibility meets PWS and regulatory standards by conducting internal quality assurance checks; update and maintain Standard Operating Procedures (SOPs); establish and maintain continuity binders.
• Perform other related duties as assigned.

Additional Responsibilities

• Crosstrain in all other areas under the contract to act as a back-up supporting staffing shortages or special projects.
• Coordinate with supported united administrative personnel, unit commanders, and other installation service providers.
• Collect workload and performance information using established quality control metrics within the HR work center.
• Run required reports; consolidate accurate performance data and submit all weekly and monthly reports in a timely manner.
• Review all documents for completeness and accuracy; identify and resolve discrepancies; and provide timely and courteous customer service.
• Conduct Soldier interviews and/or briefings; in-process and out-process Soldiers using a standard automated checklist; access standard automated systems such as eMILPO, TOPMIS II, iPERMS, EDAS, INPROC/OUTPROC, and TRANSPROC III; process military personnel for reassignment; prepare separation documents; handle official mail; maintain local administrative files.
• Participate in the employee evaluation process and other meetings pertaining to employee goals and objective.
• Conduct employee counseling and document each session; coordinate with the Rehabilitation Counselor to resolve any disability related issues

Qualifications: Education, Experience, and Certification(s)

• Bachelor's degree in related field is required, or minimum 4 years of military experience in the areas of personnel services and support or administrative services and shall have supervised personnel while in that capacity.
• Must have 2 years of military experience in the areas of personnel services and support, or administrative services.
• Valid driver's license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).
• Must be able to pass and obtain a government DOD personnel security clearance.

Knowledge, Skills, and Abilities

• Ability to work well with people internally and externally at all levels of this organization and the supported military organizations.
• Knowledge and proficiency across a variety of military HR functional areas.
• Knowledge with Army Human Resources Information Systems (HRIS) and the ability to become familiar with any new HRIS programs and software implemented throughout the course of the contract.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access).
• Excellent written and verbal communication skills.
• Effective organizational skills, administration and attention to detail.
• Effective customer service skills; ability to participate in and respond effectively to sensitive inquiries, negotiations, complaints, and team activities.
• Detail-oriented and able to carry out work with the highest levels of accuracy.
• Knowledge of military related abbreviations and acronyms.
• Ability to organize, monitor, distribute information to customers accurately and independently.
• Ability to speak before large groups of customers.
• Knowledge of HIPPA law and Privacy Act requirements.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

ServiceSource is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office .We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information