Operations Support Supervisor

The Operations Support Supervisor is responsible for managing the performance of centralized servicing functions assigned to the Account Adjustment Team to ensure adherence to service levels and compliance with business and regulatory requirements. The successful candidate will supervise, coordinate and train assigned staff in an effort to maintain department objectives. An Operations Support Supervisor must possess and apply necessary technical and analytical skills in order to complete the assigned tasks and analysis projects. This department focuses on accuracy of account terms when an event, such as bankruptcy or litigation, is encountered. The goal of this area is to have consistent, efficient and accurate adjustments completed to comply with regulatory, legal, compliance and systems functions.

In the Role

• Coach and assist staff to maintain optimal performance. Foster an environment of continuous improvement.
• Monitor Service Level Agreements (SLAs) and maximize workflows
• Establish, review, and implement procedures for work activities within a team unit.
• Review, analyze, and create reports.
• Conduct appraisals, new hire and termination interviews.
• Recommend and administer corrective action or recognition for job performance.
• Maintain position documentation, policies and procedures as appropriate.
• Develop strategies and methods to increase departmental performance

Requirements

• High School Diploma or GED
• Basic knowledge of litigation and/or bankruptcy
• One (1) or more years of experience with CLASS / Score account adjustments and transaction history

Preferred:

• Two (2) years leadership experience

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time
• And more