Food & Beverage Training Manager

Under the direction of the Director of Restaurants, the Training Manager is responsible for developing, facilitating, training, coaching, measuring, monitoring and reporting on the department's training processes and results. This role aligns the training processes throughout the food & beverage department and serves as a Human Resources ambassador and training liaison for the day-to-day training responsibilities within the department.

Conduct departmental onboarding: reviewing policies, procedures, department tour, etc.
• Coordinate the training, testing and certifications of new hires in conjunction with the venue management team to ensure that the one-on-one training is progressing appropriately.
• Answer team member questions and direct them to the appropriate resources for additional information.
• Develop training materials, including manuals, job aids, SOPs and program content in accordance with departmental policies, standards and procedures. Review materials periodically and update to reflect changes to existing standards and procedures; maintain the standards and procedures library. Ensure these updates are being communicated to the team members.
• Partners with Guest Experience and Team Member Experience leader to support property wide training initiatives.
• Reviews and communicates GX360 Survey Scores (Medallia) and develops training based on gaps based on Guest feedback and survey results.
• Ability to foster a culture of growth and development, service excellence, employee engagement, and overall positive work environment.
• Deliver and develop impactful in-person and virtual training programs, with a focus on skill-building, service excellence and department procedures.
• Coordinate the on-going training of staff to ensure that testing and certification of related SOPs is current.
• Responsible for understanding the reservation system; SevenRooms and OpenTable, working directly with the outlet managers and the SevenRooms and OpenTable support team when necessary.
• Review Yelp, OpenTable, Google, and other social review sites to gain insight into opportunities for improvement and creates training based on discovered gaps.
• Responsible for understanding Kronos payroll system and assisting managers with resolving any issues as it relates to the system for new hires.
• Knowledgeable of all outlets within the department.
• Knowledgeable of property-wide communications.
• Perform other duties as assigned.
• This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Bachelor's degree in hospitality, business, human resources, or a related field and/or equivalent combination of education and experience
• Two (2) to Three (3) years of experience in Training, Learning and Development and/or Human Resources preferred. Two (2) to Three (3) years of food & beverage operations experience preferred.
• Minimum one year of related experience required with working with InfoGenesis, Stratton Warren, Kronos or similar systems.

SKILLS

• Possess strong leadership abilities
• Possess excellent organizational skills
• Possess excellent communication and interpersonal skills

• Ability to effectively communicate in English, both oral and written forms.
• Ability to establish credibility and rapport with other leaders both within and outside department.
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills to effectively manage the department.
• Effective listening abilities.
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail.
• Interpersonal skills to deal effectively with all business contacts.
• Ability to foster a culture of growth and development, excellent guest service, employee engagement, and overall positive work environment.
• Ability to work varied hours, including weekends and holidays.

PHYSICAL DEMANDS

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to occasionally move objects (lift, push, pull, balance, carry) up to 10 pounds / 5 kilograms.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

• Health Card
• Alcohol Awareness Card
• Understanding of the gaming & hospitality industry hotels
• Passion for music and knowledge of music trends preferred.
• Self-starter with an entrepreneurial spirit and strong organizational skills.
• Ability to work evenings, weekends, and holidays, as needed.