Service Advisor/Analyst

Location

US-FL-Boca Raton

Company

Canon Solutions America, Inc.

Provides analytical support to/for the various levels of service management. Provides management with supportive documentation to ensure future growth and market competitiveness by focusing on customer machine performance reporting (both external and internal), and divisional financial analysis. This position will also be the key analyst for specified major account reporting.

Responsible for the coordination of national service efforts involving all service related project / process work. In collaboration with Service planning and TT&S, responsible for all future key product launches and any customer productivity programs

- Utilizes Oracle to compile necessary documentation for management evaluation of new service marketing promotions, product and technician performance measurement, and improved data integrity procedures.
- Develops and/or maintains a consolidated Service Reporting Package consisting of available Oracle and Service Portal information for both customer and internal service management requirements.
- Provides comprehensive customer reports for all assigned accounts.
- Main point of contact for all large/major customer account reporting nationally.
- Provides monthly performance reporting to the field as requested.
- Creates Ad-Hoc reports using the various databases to produce a finished result, as requested.
- Collaborates with database support to improve all levels of service reporting and measurements.

Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
- Degree in Business, Information Systems, or related field.
- Experience with service industry knowledge.
- Strong PC skills using advanced Excel and Access databases.
- Knowledge of state-of-the-art spreadsheet and relational database software applications.
- Strong inter-personal and analytical skills.
- Excellent oral and written communication skills as well as organizational skills.
- Thorough knowledge of Oracle capabilities and features.

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

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