Consumer Care Agent

The Role:

To provide excellent consumer care for our consumers both internally and externally with a focus on providing support to Brands and Internal customers in regards to products and the activity of those products. Promote Kao products and function as a brand ambassador. Assist the Consumer Care Team Leader and Quality Management when business needs arise.

What you will do:

• Keep CRS information current by code corrections from another agent and updating G-ECHO and CRS with product and subject code changes.
• Keep Social Media system (Astute Agent) current along with ability to trouble shoot issues when they arise.
• Main contact with consumers via phones, e-mail, and other channels.
• Assist Consumer Care Team Leader with Salon Returns and data integrity of Salon contacts in Gecho.

What you will need:

• Highschool Diploma plus 1+ years contact center experience.
• Bachelor's degree preferred.
• Good written and verbal communication.
• Proficient in Excel/PowerPoint.
• Ability to deliver feedback with compassion.
• Ability to change priorities on the fly.
• Attention to detail /accuracy.

A reasonable pay range for this position is $20/hr. - $24/hr.

How we work: Having been selected among the Worlds Most Ethical Companies for 17 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.

What we offer: A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.

Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.

Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit our Americas website (.

EOE, including disability/vets