New Products & Svcs Associate II

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

The Product Development Associate plays a vital role in the creation and enhancement of products from ideation to launch The primary goal of these new products is to enhance customer experience by offering innovative customer-facing products and services while strategically positioning our company as future-proof through forward-thinking solutions and technologies.

Responsibilities

• Product development - Drive ideation, design, and development of new products and services; aligned with the company's strategy - collaborate with various stakeholders to ensure successful implementation
• Project Management - Take ownership of assigned projects and manage the entire product development lifecycle, ensuring timely delivery and adherence to quality standards. Utilize project management tools to track progress, identify potential issues, and communicate effectively with team members
• Technical interest- Stay abreast of industry trends to develop ideas for utility-related products. Understand and communicate technical concepts to non-technical stakeholders
• Business interest - Develop a deep understanding of the utility industry, market trends, and customer needs to contribute to the creation of products that meet business objectives - collaborate with the business development team and innovation center to identify new opportunities for growth
• Implementation - Act as implementer by working closely with relevant stakeholders to ensure successful deployment of products and services; provide post-implementation support and gather feedback for continuous improvement
• Documentation - Create and maintain detailed documentation for product specifications, development processes, and implementation procedures
• Communication - Effectively communicate project updates, challenges, and successes to both technical and non-technical stakeholders; collaborate with cross-functional teams to gather input and ensure alignment with overall company goals

Education and Experience Requirements

• Bachelor's Degree in Engineering, Business Administration or other relevant discipline
• Two (2) years of related experience

Skills and Abilities Utilized in this Role Include

• Proven project management skills, including the ability to prioritize tasks and manage multiple projects simultaneously
• Technical background with the ability to understand and discuss technical concepts
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams
• Demonstrated ability to be an implementer, translating ideas into tangible products or services

Scope

Primary focus is on daily deliverables, outputs and reporting. Typically accountable for managing one's own time and work flow. Responsible for using prescribed guidelines to analyze situations and solve problems. Work is typically of moderate complexity.

Decision Impact

Problems and issues faced are vague but may be recognizable based on past experience. Accountable for some direct level of reasoning and decision making in straightforward situations based on precedents.

Hybrid Work

Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.

Storm Roles

All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company.Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.

Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.