Director, Supply Chain

***Must be able to work out of Rosemont, IL (Hybrid)***

Pay Transparency Statement:

The compensation philosophy reflects the Company's reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs. This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program.

Position Summary:

The Director of Supply Chain will be responsible for leading the customer facing supply chain including several planning teams including restaurant order planners, promotional planers, and salability planners as well as our customer service and systems integration coordinators. The core functions of the position include both strategic transformation as well as tactical decision-making. This role is responsible for high service levels with our restaurants, fostering high-quality relationships with owner/operators, and developing and executing a strategy focused on customer facing solutions and technology. This role will facilitate and drive results in a fast-paced environment, leveraging strong interpersonal and leadership skills, including creating and fostering a collaborative culture and high performing team. This is a highly visible role requiring a continuous improvement mindset coupled with customer driven innovation to achieve both financial and performance targets.

Position Responsibilities may include, but not limited to:

• Create and lead a world class supply chain team, focused on building strong talent that is highly integrated
• Improve assured supply to the restaurants by ensure restaurant orders are accurate and timely, items are setup accurately for forecasting and ordering
• Lead effort to optimize the customer service functions across business units
• Manage call center to deliver exceptional customer service. Lead the development and communication of service performance KPIs
• Design a strategic roadmap for improving service to the customer and increasing the level of automation through modernized technology
• Setup and oversee a new team focused on ensuring items are salability is setup accurately at a restaurant level and that all item substitutions are managed centrally
• Work closely with the distribution centers and Demand and Supply Planning team to provide restaurant level insights and collaborate on end-to-end processes and projects
• Provide clear direction to the team on strategic initiatives, priorities, & system/process changes
• Develop, lead and coach the team to continuously improve processes and performance
• Establish a long-term vision for the department's structure and operating model
• Ensure key performance metrics are understood and actioned accordingly, including root cause investigation and leading cross-team efforts to drive necessary improvements. Assist in the development and refinement of critical KPI's and the associated targets
• Develop functional area KPI review meetings, discuss trends or concerns, and develop improvement plans
• Identify and lead customer-facing, continuous improvement projects
• Partner with customers and system partners to successfully plan and execute phase in/outs, national and local promotions, new product launches, and holidays
• Collaborate with peers in other global markets to identify key technologies and solutions to enhance innovation and our competitive advantage in Supply Chain. Provide input to the global supply chain solutions organization to develop multi-year strategies with existing and new solutions
• Challenge the status quo - strive for continuous improvement and customer-centrism in all aspects of decision making
• Leverage industry standards and best practices to develop and implement a strategic roadmap
• Develop strong stakeholder management. Develop and maintain collaborative and trusting relationships with customers, suppliers, system partners, and distribution centers
• Provide thought leadership in customer driven projects, with a customer centric mindset
• Partner with customers to understand their processes and challenges with the goal of developing holistic solutions
• Partner with Finance on the development of the annual supply plan budget. Ensure cross-functional alignment of the plan
• Other projects or duties as assigned