Animal Rescue Team Dispatcher

Animal Rescue Team Dispatcher

Schedule: 9:00AM- 7:00 PM 4 days/week with one weekend day off.

Summary:

This position is responsible for handling requests for animal rescues from the general public and dispatches requests to animal rescue specialists in the field. It involves heavy use of telephones and computers as well as providing superior client-centered services.

Essential Job Functions:

* Respond to email and phone calls and communicate effectively with the New Hope Staff, ART staff as well as various supervisors throughout the day.

* Receive, prioritize, and handle multiple, simultaneous emergency phone calls for animal rescue assistance, such as but not limited to, injured/sick/abandoned animals, pick-up of stray animals, etc.

* Identify, through appropriate and timely questioning of the caller, the nature of the problem. Summarize the critical information for Animal Rescue Specialists in the computer dispatch system using correct grammar, spelling, and punctuation, and classify calls according to the level of response required.

Salary and Benefits:

$16.00/Hour- There is currently a $1/hour temporary differential bringing the salary to $17/hour.

ACC values work/life balance and offers a generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay. We also value physical and mental health by offering a great open access Cigna medical, dental and vision insurance at a low premium to our employees as well as 401K and Pension, Life Insurance. We also have on-the-job training for 2-4 weeks, periodic all staff training to include safety, DEI, cross training, and other growth opportunities.

Because ACC is a nonprofit, employees may be eligible for loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF). Created under the College Cost Reduction and Access Act of 2007, PSLF allows borrowers who work full time for nonprofits and government agencies to have their outstanding debt forgiven tax-free on Federal Direct Loans, after making 120 qualifying monthly payments under a qualifying repayment plan.

Please see the attached Job Description and Benefits Flyer for more details.

Qualifications:

Communicate, both verbally and in writing, in a clear, accurate and concise manner. Effectively use a telephone and computer. Resolve problems and calm members of the public, by telephone, while providing them with an outstanding client service experience. Handle multiple tasks and work under stressful conditions. Must be willing to work rotating shifts including nights, holidays and weekends.

Education and Work Experience:

* High School Diploma or GED

* Customer service experience required

* Proficient in Microsoft Office and basic computer software navigation

This position will begin at our Brooklyn Care Center and be moved to our new state of the art facility in Ridgewood Queens in 2024.