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Member Support Specialist
PDI Software | |
remote work | |
United States | |
April 18, 2024 | |
Location:Canada Remote Employee Level: Individual Contributor Career Level: Entry to Mid-Level Schedule: Monday through Friday; 10:00 am to 7:00 pm EST What you'll need:
About the job: At GasBuddy, we count on our Support Team to interact professionally and positively with our valued GasBuddy users. We're looking for a highly skilled Customer Support Specialist to join our team to provide the ultimate user experience for our members by managing inbound and outbound calls, email tickets, social media, and chat. As a Customer Support Specialist on the GasBuddy Support team, you will be responsible for responding to user inquiries, providing them with information about our new and existing products, as well as offering solutions for any issues that arise. A solid understanding of GasBuddy and our products is required, as well as familiarity with devices used to access the GasBuddy app and website. This role works closely with the Manager of Customer Support, the Engineering and Product teams, and the Director of Engineering. The right candidate will be an excellent communicator, passionate about user support, comfortable in a fast-moving organization, able to multitask and act under pressure, and is excited to collaborate and express new ideas. Serving as the voice of our company, they will be integral to reinforcing our reputation for exceptional customer support. What you'll do:
Why PDI Technologies? PDI Technologies, Inc. resides at the intersection of productivity and sales growth, delivering powerful solutions that serve as the backbone of the convenience retail and petroleum wholesale ecosystem. By "Connecting Convenience" across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with their customers. We offer:
Our Commitment to Diversity, Inclusion & Belonging At PDI Technologies, diversity is embraced. We are committed to cultivating an environment that is safe, welcoming, and inclusive for all individuals. PDI Technologies is an Equal Opportunity Employer. We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age. |