IT Helpdesk Technician (ONSITE)

PDI Software
remote work
United States, Texas, Temple
4001 Central Pointe Parkway (Show on map)
April 20, 2024
Location: (ONSITE)Temple, TX Employee Level: Individual Contributor Career Level: Entry-level What You Need: Technical interest and ability desired Familiarity with Windows and MacOS systems desired Detail oriented - strong organizational skills Exceptional verbal and written communication skills in English Ability to communicate with internal customers (employees) with courtesy and professionalism Ability to work independently and be comfortable in an environment of rapid growth and consistent change Must be able to maintain and handle shared documentation confidentially Ability to thrive in an open, collaborative, and team-based culture Ability to work cross-functionally to meet the needs of our internal customers The Opportunity: IT Department maintains and manages internal and hosted hardware, software, and systems. This position is an IT Helpdesk Technician for internal systems, primarily focused on the Temple, TX office. What You'll Do: Update tickets (cases) by gathering information and defining the ticket urgency. Complete assigned tasks and tickets by following documented procedures, including Staging, Installation, Configuration, Upgrades and Maintenance of software and physical workstations. Communicate with professionalism and succinctly include relevant information when handing off tickets to the appropriate Line of Business, NOC Systems Administrators, Infrastructure Engineering and Systems Engineering teams. Troubleshoot ticketed problems, including coordinating with Vendor support teams. Why PDI Technologies? PDI Technologies, Inc. resides at the intersection of productivity and sales growth, delivering powerful solutions that serve as the backbone of the convenience retail and petroleum wholesale ecosystem. By "Connecting Convenience" across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with their customers. We offer: Comprehensive benefits package including health, dental, and vision coverage effective immediately Fully flexible remote work environment Matching Group Retirement Savings Plan PTO effective immediately Quarterly self-investment allowance for personal and professional development, health and wellness, entertainment, travel, charitable giving, tech, travel, etc. Strong culture that values authenticity, trust, curiosity, and diversity of thought Our Commitment to Diversity, Inclusion & Belonging At PDI Technologies, diversity is embraced. We are committed to cultivating an environment that is safe, welcoming, and inclusive for all individuals. PDI Technologies is an Equal Opportunity Employer. We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.