Bike Share Operations Associate

BikeWalkKC is seeking a half-time Operations Associate to support the RideKC bike share program, part of the RideKC family of regional transit providers. We are hiring the field operations team to help build this exciting last mile transportation system. Operations Associates are technicians, knowledge experts, our rebalancing team and the true lifeblood of our ecosystem. The main focus of an Operations Associate is to ensure that all of our bikes are appropriately parked and in good condition for users to ride.

Deadline: Open until filled. Posted on April 19, 2024
Status: Part-time, hourly, non-exempt
Compensation: $17-18/hour
Terms: Half-time (20 hours per week)
Reports to: Director of Bike Share
Location: 1106 East 30th Street, Suite G, Kansas City, MO 64109 (with daily travel throughout the city)

Definition and Purpose

BikeWalkKC is seeking part-time, temporary Operations Associates to support the RideKC bike share program, part of the RideKC family of regional transit providers. We are hiring the field operations team to help build and maintain this exciting last mile transportation system. Operations Associates are technicians, knowledge experts, our rebalancing team and the true lifeblood of our ecosystem. The main focus of an Operations Associate is to ensure that all of our bikes are appropriately parked and in good condition for users to ride.

Responsibilities will include, but not limited to:

• Assist team with the coordination of daily operations of the bike share system. This includes checking that classic bikes and e-bikes are functioning properly and charged each morning and that there are no significant problems;
• Coordinate operations staff schedule to ensure optimal system coverage;
• Oversee operations staff development and training as it relates to hub and bike repair and maintenance;
• Ensure routine maintenance is completed on the bikes as needed. This includes monthly maintenance checks that may result in some repairs;
• Coordinate and complete repairs. Bicycles in the system will occasionally need repair of varying degree. It will be the Operations Coordinator’s duty to complete these repairs in a timely fashion;
• Ensure parking hubs are clean and in good order.
• Operations Coordinator will also be responsible for daily station/hub balancing; once daily moving bikes to ensure that all stations have bikes and some empty docks;
• The Operations Coordinator will be required to work independently at all times with little oversight;
• Must also provide regular reports to executive staff and occasionally contribute ideas to the long-term development of RideKC Bike as a member of our team;
• Answer customer questions via email and telephone, including resolving billing and account problems;
• Work proactively with other fleet staff to ensure optimal operations and customer experience;
• Ensure fleet operation vehicles receive regularly scheduled maintenance.
• Maintain a clean and organized work space in the shop and office;
• Assist with community outreach and member development.

Qualifications:

• Prior experience working on bicycles or similar mechanical aptitude
• Prior experience managing staff preferred
• Must be able to lift 50 lbs repeatedly
• Must have reliable transportation to and from work
• Clean driving record
• Willingness to learn
• Willing to work some weekends and evenings

Background Check and Driving Record

Offers of employment are conditional on completion of a background check on criminal history and driving record. Any results relevant to this position will be evaluated on a case-by-case basis.

Compensation and Benefits

• Half-time, hourly, non-exempt (20 hours per week)
• Salary range for this position is $17-18 per hour, depending on experience and qualifications
• Twelve days of Paid Time Off per year
• Up to ten company holidays, depending on the employee’s schedule
• Health and life insurance fully paid for by employer
• Vision and dental insurance 50% paid for by employer
• Retirement program - 403(b) defined contribution plan
• Employee Assistance Program
• Phone reimbursement
• Employee discounts on bike supplies/accessories and outdoor merchandise
• Professional development opportunities
• RideKC Bike Annual Membership

About BikeWalkKC

BikeWalkKC is the region’s professional advocacy and education organization. We are a growing team of passionate and hard-working advocates, educators, planners, and social entrepreneurs making Kansas City a better place to live, work, and play. Our culture is collaborative and supportive, encouraging risk-taking, excellence, and constant learning. You will work hard, have fun, and make an impact on the community.

Commitment to Equity and Equal Opportunity

BikeWalkKC has a commitment to support diversity and equal opportunity in its services, administration, employment as well as research and activities. As such we strive to foster a working environment that values contributions from team members regardless of race, color, creed, gender, religion, culture, sexual orientation, sexual identity, mental disabilities, physical disabilities, or veteran status. Women and persons of color are highly encouraged to apply.