Digital Experience Specialist

Digital Experience Specialist

Job Location: Miami, FL

Join our team

Centric Consulting is an international management consulting firm with expertise in digital, business and technology. We are looking for a Digital Experience Specialist to join our growing team. This is a hybrid remote role.

What We Offer?

We offer benefits to support your physical, emotional, mental and financial health:

• Built For Families. Parental leave and flexible remote working options.
• Care For You and Yours. Flexible health care options for you, your family and your pets. Plus, long-term disability, 401(k) benefits and more!

Want to know why you should work with us and what we offer employees? Visit our to learn more.

In this role, you will:

• Collaborate with cross-functional teams to distill business objectives into product features and enhancements within the Salesforce Marketing Cloud environment.
• Engage with stakeholders and external partners to ensure that digital features are effectively prioritized, meticulously defined, flawlessly executed, and delivered with excellence.
• Expertly manage work and project documentation utilizing our established project management software to ensure meticulous tracking and coordination. This role demands a high level of proficiency in capturing detailed notes and requirements and communicating them with clarity and precision.
• Leverage market and user research, coupled with thorough data analysis, to refine our product and digital experience strategy.
• Develop detailed user journeys to visualize end-to-end process flows, from current state to future aspirations.
• Maintain clear and consistent communication with leadership, team members, vendors, and stakeholders, championing the product strategy and ensuring alignment with business goals.
• Create and disseminate communication materials that effectively convey research findings and enhancements to management and stakeholders.
• Measure, monitor, and report on the performance of enhancements and product launches, providing insights that shape future digital strategy and road mapping initiatives.

Who you are:

• Self-motivated with the capacity to work collaboratively and independently in a dynamic environment.
• Ability to navigate ambiguity and prioritize effectively while managing multiple assignments, deliverables, and responsibilities.
• Exceptional interpersonal skills and the ability to forge strong relationships across diverse teams and organizational levels.
• Possessing exceptional project management skills, this role requires a highly structured and organized individual who can hold others accountable and apply an analytical approach to all tasks.
• Proven problem-solving skills, meticulous attention to detail, and solid technical acuity and aptitude are required.
• Experience with requirements gathering, facilitating stakeholder sessions, and translating user needs into functional specifications is preferred.
• Technical expertise in areas such as Marketing Automation, Digital Personalization Systems, Salesforce Marketing Cloud, Data Analytics, and Visualization.
• A bachelor's degree in marketing, Business, Technology, or a related field, or equivalent practical experience.
• 5+ years of related experience in digital marketing, Information Technology or PMO.

About Centric Consulting:

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility and cost efficiency to create tailored solutions centered on what's best for businesses. Now numbering more than 1,400 employees across the country and India, we're committed to solving clients' toughest problems and delivering on our mission of providing unmatched experiences.

Our purpose at Centric Consulting is to bring to clients and employees. These aren't just words we use - it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting , from our business practice to how we show up for employees and communities. At Centric, we are looking for and embrace candidates of all backgrounds and identities who have a hunger for learning, collaborating, and generating unmatched experiences. This is how we bring to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential.