Reporting Analyst - Operations

As a Reporting Analyst, you will be responsible for developing, preparing, and distributing various production-oriented reporting and analytics for a variety of Business Partners. These reports allow our partners to monitor production workflows, key department statistics, as well as measuring the success of their individual teams.

In the Role

• Collaborate with Business Partners to clearly define reporting requirements, including, but not limited to source data, KPI calculations, desired views, and distribution cadences.

• Create production reporting, analytics and Department Presentation Decks utilizing tools such as Excel (includes some complex formulas) and MS PowerPoint.
• Monitor report outputs for identification of trends and anomalies ensuring reporting is accurate and complete.
• Deliver timely and accurate reports and presentations to our business partners at desired cadence.
• Maintain established departmental documentation and workflow methods and procedures; support interdepartmental/business relationships.

Requirements

• High School/GED Diploma required
• Operational support or servicing experience
• Ability to work independently and efficiently under aggressive deadlines, while supporting the achievement of both individual and team level goals.
• Strong verbal and written communication skills with the ability to communicate with various levels of management.
• Ability to maintain confidentiality with sensitive information
• Strong organizational and process management aptitude
• Proficient in Microsoft Office Suite; specifically Excel and PowerPoint

Preferred

• SAS. SQL, PowerBI, Power Queries, and Scripting (specifically VBA) experience.
• Call Center support, servicing, or operations experience.

Location: Evansville, IN