Shelter Coordinator

Recruiting Opportunity Closes: 05.09.2024

Hourly Wage: $25.00

Hours Per Week: 40

Status: Non-Exempt / Full Time

Number of Positions: 1

Department: West Women's and Children's Shelter (Domestic Violence Program)

Position Title: Shelter Coordinator

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

West Women's Mission Statement:

We create a safe nurturing environment for survivors to realize their potential for healing and growth as we work together to end domestic violence.

Application Instructions:

Complete the online job application, upload a resume.

To apply online go to:

To apply in person go to 30 SW 2^nd Ave., Portland, Oregon 97204. Bring a resume and complete the job application provided to you. Incomplete applications will not be accepted.

Questions, contact Barbara Dupaix at or call (503) 731-3910. Ms. Dupaix is the sole point of contact for questions regarding this position.

Recruiting Accommodation Statement:

To obtain assistance with accommodations related to the American's with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or , attention Eric Hansen or Sheila Jordan.

COVID-19

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.

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SCOPE OF POSITION:

Responsible for supporting the programmatic aspects of our emergency shelter for survivors of domestic violence and their children. This position will provide shelter supportive services in conjunction with and in the absence of the Shelter Manager. The position will ensure that the WWCS Handbook and policies and procedures are being carried out appropriately. Support the needs of direct service staff for the WWCS to create a trauma informed program where survivors can realize their potential for healing and growth as we work together to end domestic violence. The daily activities of the shelter will be within the purview and influence of the Shelter Coordinator.

SUPERVISORY RESPONSIBILITIES:

Support, train, and collaborate with direct service staff. Supervision is a variety of activities, moderate in complexity.

SCHEDULE:

This full-time commitment typically requires 80 hours per bi-weekly pay period. With approval, the staff will establish a standard workweek taking into consideration the essential duties of this position, the mission of the department, and of the Salvation Army. This position will help cover vacant shifts at the front desk as needed. This position is not remote.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform necessary tasks to maintain the daily operations of a 24-hour emergency residential facility for people fleeing intimate partner abuse.
• Acquire and maintain appropriate supplies for daily operations (including supply & clothing closets).
• Work alternate coverage for shift schedule in case of illness or emergencies.
• Support shelter turnover and compliance with the requirements of JOHS and the City of Portland.
• Work with Kitchen Manager, volunteers, and shelter staff to schedule nightly dinner coverage.
• Support staff in janitorial and sanitation operations by Resident Advocates.
• Conduct regular orientation and training for all resident advocate staff.
• Conduct SSA and make arraignments for new program participants.
• Perform some case management triage for new residents in the absence of Primary Advocates.
• Coordinate with TSA, referral agencies, and case managers as needed to ensure compliance, accountability, and accuracy.
• Communicate activities and needs of the shelter to the Shelter Manager, Executive Director, or Business Manager.
• Support program planning of TSA driven directives, funders, or the Executive Director.
• Be familiar with and enforce program rules, neighborhood agreements, zoning constraints, and funding contracts related to the program.
• Support or Facilitate mediation services for resident and/or staff conflicts as needed.
• Implements measurable benchmarks for quality of service delivery.
• Maintain on-going professional relationship in all interpersonal contacts (note confidentiality requirements).
• Nurture a 'strengths-based and trauma informed perspective' in all interactions with staff, clients, and community partners.
• Take up Responsibility of the Clothing closet and Donations area, collaborate with volunteers.
• Report Facility Maintenance need to the appropriate personnel and process.
• Uphold Shelter operations in an orderly and efficient manner.
• Work to support Primary Advocates in Case management so that their time is focused on Participant needs and services.
• Perform other duties as assigned.

EDUCATION AND WORK EXPERIENCE:

Preferred: A Bachelor's Degree in human services, non-profit management, other human services related fields. Priority will be given to applicants with a combined social services and business experience. 4 years working in the human services field can substitute for an BA Degree.

Two to four years' experience within the human service field, specifically within the context of gender-based violence. Experience in social services and personnel management.

Demonstrated experience in understanding the intersectionality, equity, inclusion, and diversity issues within the Portland community and within the gender-based violence community.

Considered: Equivalent work and life experience connected to working with vulnerable populations and/or Trauma Survivors. Experience in Facility Management and/or Staff Management of 1-5 employees.

An Associate Degree in human services related to social work, non-profit management, trauma informed care, and other human services related field commensurate with the duties and responsibilities required. 2 years working in the human services field can substitute for an AA Degree.

PROFESSIONALISM (NOT LISTED IN PRIORITY ORDER):

• Must adhere to all Salvation Army policies and procedures.
• Must maintain the integrity of confidential communications or activities.
• Must maintain professional, courteous, and cooperative manner with all THQ, DHQ and Field personnel, clients, and outside contacts and demonstrate respect and a positive attitude toward them at all times.
• Must be a team player, take initiative and be flexible in assisting others and to the best of the employee's ability, ensure accurate and timely work objectives.

ORGANIZATION SKILLS: Must maintain an organized work area, files, etc. contributing to the efficiency and accuracy of work within the assigned workday and avoiding unnecessary overtime.

RESPONSIBILITY: Significant impact on the daily functioning of the emergency residential intimate partner abuse shelter. Work is done under general supervision of the Shelter Manager in accordance with general procedures or policies. Decisions and actions are subject to prior approval by Shelter Manager, Executive Director, or Business Manager.

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Ability to operate telephone Ability to operate a desktop or laptop computer.
• Ability to lift up to 25 lbs. (usually file boxes)
• Ability to access and produce information from a computer.
• Ability to understand written information.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of standardized but moderately complex procedures and operations requiring training and experience to be successful.
• Strong computer skills for internal digital systems.
• Ability to function with limited direct oversight and/or with limited remote training.
• Strong written and oral communication skills.
• Ability to complete tasks in a timely manner, prioritize multiple requests and demands for the Shelter.
• High level of problem-solving skills to complete the day's challenges.
• High level of patience, Ability to function and work in a stressful environment.
• A genuine concern for survivors of domestic violence and their children.
• Maintain confidentiality and privacy of Program Participants and Shelter Staff.
• Crisis intervention and non-violent mediation skills a plus.

SOFTWARE AND HARDWARE-RELATED SKILLS:

• Utilize Microsoft Office 2010 or later Software.
• Answer and Telephone system, Use a Photo Copier, and Scanner.
• Use Networked computers and printers Send and Receive from a Fax Machine.
• Motor vehicle Experience as needed.
• Utilize and Understand Reporting Databases. (such as Service Point, Osnium, MS Excel)

COVID-19

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required.

The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.

MISCELLANEOUS:

In any position with The Salvation Army, it is impossible to predict the many requests and assignments that can and will be made on an employee. This is the case with this position. Flexibility and a cooperative spirit are crucial characteristics of the person who holds this important position and for the successful operation of Salvation Army services.

The Salvation Army reserves the right to revise or change job duties and responsibilities as the need arises.

SUPERVISOR: Justin Moshkowski

Bachelors of Human Services (preferred)
Associates of Human Services (required)

Two to four years' experience within the human service field, specifically within the context of gender-based violence. Experience in social services and personnel management.
Demonstrated experience in understanding the intersectionality, equity, inclusion, and diversity issues within the Portland community and within the gender-based violence community. Experience in Facility Management and/or Staff Management of 1-5 employees.
(required)

Driver's License (required)