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Call Center Representative

Job Summary

Takes phone calls from customers and/or members to answer questions and offer support for complaints and troubleshoot common issues.

Primary Responsibilities

  • Answers phone calls, emails, and live chat requests from customers/members
  • Troubleshoots customers’ problems in a timely and professional manner
  • Offers solutions for customer complaints
  • Works in conjunction with management and other departments to resolve issues
  • Stays up to date with products and services to serve customers effectively